Protecting Public Health, Together
Report health concerns, track inspections, and stay informed about food safety and sanitation in your community.
How It Works
Report health concerns in four simple steps and help keep Mufulira safe and healthy.
Report a Concern
Submit your health or sanitation complaint via web, USSD, or SMS. Provide details about the issue and location.
Get Reference Number
Receive a unique tracking number instantly. Use it to monitor the progress of your complaint anytime.
Investigation
Our health officers investigate the reported concern and conduct necessary inspections at the location.
Resolution & Feedback
Receive updates on the resolution. Track status and get notified when your complaint is addressed.
Our Services
Access key health services and information to keep your community safe.
Track Status
Monitor the progress of your complaint or inquiry in real-time using your reference number.
Report Complaint
Report health or sanitation concerns about establishments or public spaces in your ward.
Make Inquiry
Ask questions about health regulations, food permits, or council services.
Directory
Browse registered food and health establishments across all wards in Mufulira.
No Internet? No Problem.
Access Council Health Shield services from any mobile phone using our USSD service. Available in English and Bemba, works on all networks.
Dial from any Zambian mobile network
What Citizens Say
Hear from community members who have used Council Health Shield.
"I reported a sanitation issue at a local restaurant and within days, an inspector visited and resolved the problem. Great system!"
"The USSD service is brilliant. I can report issues even without internet. Very convenient for everyone."
"Being able to track my complaint status gives me confidence that my concerns are being addressed properly."
Help Keep Mufulira Safe & Healthy
Your reports help us identify and address health concerns quickly. Together, we can create a healthier community for everyone.